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Table 7-1. Troubleshooting table (continued)

Problem Solution

Connection problem with the

Dell Encryption Key Manager

(EKM)

If you are using library-managed encryption, perform the Key Path Diagnostic

(see “Service Library: Perform Key Path Diagnostics” on page 5-53) if this feature

is available. If the test fails, a problem could exist with the IP address, the

Ethernet cable, or the EKM server. Perform the following:

1. Check the Ethernet connection between the library and the EKM server.

2. Check the TCP/IP configuration of the library and the server.

3. Check that the EKM is correctly installed and configured, and that the EKM

application is properly started (refer to your EKM documentation).

4. Ensure that the tape drive is registered in the EKM (refer to your EKM

documentation).

5. Ensure that a default key label is defined in the EKM (refer to your EKM

documentation).

you are using application-managed encryption, check your tape backup

application documentation for a similar test.

Error Codes

There is an error code in the

error log.

Look up the error code and try to resolve (see Chapter 8, “Error Codes,” on page

8-1 and/or Appendix C, “Sense Data,” on page C-1).

Front Panel LEDs

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Dell TL2000 Bedienungsanleitung Seite 158