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Attention LED Drive Sled Issues:
Whenever there is a hardware configuration change such as drives being swapped
with different form factors (i.e. HH to FH or FH to HH), a library configuration
change is needed. Reconfiguring the library by reassigning the amount of logical
libraries will clear this issue. Navigate to the Web User Interface Configure
Library → Logical Libraries or to the Operator Control Panel’s Configure →
Library section and reassign the logical libraries.
v Install a drive sled (see “Isolating Drive Sled Problems” on page 7-10).
v Modify or resubmit Logical Library setting (Operator Control Panel: Configure
→ Logical Libraries or Web User Interface: Configure Library → Logical
Libraries).
v Restore factory defaults (Operator Control Panel: Configure → Restore Defaults
or Web User Interface: Configure Library → Restore Defaults).
Media
Issues:
Avoid contamination by ensuring that the library is installed in a clean,
contamination-free environment. Continue cleaning the tape drive as needed.
Refer to “Choosing a Location” on page 4-1.
A cartridge should be acclimated for at least 24 hours before being used,
particularly if it has been stored at a substantially different temperature or level of
humidity than the library. Refer to “Provide Proper Acclimation and
Environmental Conditions” on page 6-7.
Any cartridge that is suspected of being defective or contaminated should NOT be
reused, in any drive.
Power Supply or Fan Issues:
Check the power supply (or redundant power supply) for failure, and also check
any power supply fans. Replace any defective units. Refer to “System Status” on
page 2-6 for a redundant power supply failure on a 4U library and“Isolating a
Power Supply Problem” on page 7-8
Another method of determining why the Attention LED is turned ON, log in to
the Web User Interface and select Service Library → View Logs → Warning Log.
Clean Drive LED
v Ensure that you are using an Ultrium universal cleaning cartridge (see
“Cleaning Cartridge” on page 6-3).
v Ensure that the cleaning cartridge has not expired. A drive will automatically
eject an expired cleaning cartridge. A cleaning cartridge is good for 50 cleans. If
your cleaning cartridge has expired, order a new cleaning cartridge.
v If the problem still exists, contact technical support.
Error LED Make a note of the error and sub error code, then refer to Chapter 8, “Error
Codes,” on page 8-1. To check the library error log, log on to the Web User
Interface and click Service Library, then View Logs.
Firmware
Update library firmware Refer to “Service Library: Upgrade Firmware” on page 5-54.
Update drive firmware Refer to “Service: Service (Drives)” on page 5-27 or “Service Library: Upgrade
Firmware” on page 5-54.
Cartridge Movement Problems
Chapter 7. Troubleshooting 7-5
- User’s Guide 1
- Read this First 5
- Contents 7
- Figures 9
- Danger Notice 13
- Caution Notice 13
- Class I Laser Product 14
- Rack Safety 15
- Preface 17
- Front Panel 19
- Rear Panel 21
- Internal View of Library 23
- Bar Code Reader 24
- Encryption 24
- SNMP Messaging 26
- Ultrium Tape Drives 27
- Speed Matching 28
- Channel Calibration 28
- Power Management 29
- Library Specifications 29
- Operation Specifications 30
- Environmental Specifications 30
- Product Environment 31
- Supported Device Drivers 31
- Operator Control Panel 33
- Power-ON Display 34
- Input Modes 35
- Power ON/OFF 36
- Web User Interface 36
- System Status 38
- Basic Guidelines 41
- Library Sharing 41
- Host Interfaces 46
- SCSI Interface 46
- Using Multiple SCSI Buses 47
- SAS Interface 48
- Fibre Channel Interface 48
- Cables and Speeds 49
- Installing Your Library 51
- Choosing a Location 51
- Unpacking the Library 52
- Verifying the Shipment 52
- 2. Store the lock ( 55
- ) and label ( 55
- Figure 4-5 on page 4-6 55
- Connecting a Power Cord 63
- Configuring Your Library 64
- Verifying/Updating Firmware 67
- Setting Up Encryption 71
- Interface 77
- Configuration 78
- Preparing the Host 79
- Verifying the Connection 79
- Cartridge Magazines 80
- 2U Library I/O Station 81
- 4U Library I/O Station 82
- Chapter 5. Operations 87
- Chapter 5. Operations 5-3 89
- Chapter 5. Operations 5-5 91
- Chapter 5. Operations 5-7 93
- Chapter 5. Operations 5-9 95
- Monitor Menu 97
- Monitor: Drive 99
- Monitor: Inventory 101
- Control Menu 102
- Control: Move Cartridges 103
- Control: Magazine 103
- Configure Menu 104
- Chapter 5. Operations 5-19 105
- Configure: Library 106
- Chapter 5. Operations 5-21 107
- Configure: Drive 108
- Configure: Network 109
- Configure: Set Access PIN 110
- Chapter 5. Operations 5-25 111
- Service Menu 112
- Service: Run Tests 113
- Service: Service (Drives) 113
- Drive Tests 114
- Clean Drive 114
- Drive Power 114
- Web User Interface Menus 115
- Monitor Library Menu 116
- Chapter 5. Operations 5-31 117
- Chapter 5. Operations 5-33 119
- Chapter 5. Operations 5-35 121
- Drive Inventory 123
- Magazine Inventory 123
- Configure Library Menu 124
- Chapter 5. Operations 5-39 125
- Chapter 5. Operations 5-41 127
- Configure Library: Drives 129
- Configure Library: Network 130
- Chapter 5. Operations 5-45 131
- Chapter 5. Operations 5-47 133
- Manage Library Menu 135
- Service Library Menu 136
- View Logs 137
- View Drive Logs 137
- Save Drive Dump 138
- Chapter 5. Operations 5-53 139
- Service Library: Reboot 141
- Import Media 141
- Export Media 142
- Dedicated Cleaning Slot 143
- Reserving Slots 143
- Data Cartridges 145
- Cartridge Compatibility 146
- WORM Media 147
- WORM Media Errors 147
- Cleaning Cartridge 147
- Bar Code Label 148
- Write-Protect Switch 149
- Handling the Cartridges 150
- Provide Training 150
- Ensure Proper Packaging 150
- Chapter 7. Troubleshooting 155
- Maintenance Problems 156
- Problem 165
- Chapter 8. Error Codes 169
- Tools Required 187
- Electrostatic Discharge 187
- Relocating Your Library 187
- 1 SCSI cable 190
- 2U Library 4U Library 193
- Swapping Power Supplies 208
- Enclosure 211
- Mixing of Drives 215
- SCSI Element Addressing 217
- Appendix C. Sense Data 225
- 30h 07h Cleaning failure 226
- Drive Sense Data 230
- Red Hat Enterprise Linux 240
- 2003/XP and 2008/Vista 243
- Windows 2008/Vista 244
- Notices 247
- Glossary 249
- Numbers 249
- Glossary H-3 251
- Glossary H-5 253
- Glossary H-7 255
- Glossary H-9 257
- Printed in USA 264
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