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22 Problem Solving
This chapter describes solutions to various problems you may have with the machine.
• Troubleshooting...................................................................................................................510
• Machine Trouble .................................................................................................................511
• Image Quality Trouble ........................................................................................................516
• Trouble during Copying ......................................................................................................521
• Trouble during Printing ......................................................................................................525
• Trouble during Faxing.........................................................................................................528
• Trouble during Scanning....................................................................................................532
• Network-related Problems................................................................................................537
• Media Print - Text Trouble.................................................................................................551
• Media Print - Photos Trouble ............................................................................................552
• Status Code...........................................................................................................................553
• Paper Jams ...........................................................................................................................617
• Document Jams ...................................................................................................................624
• Stapler Faults .......................................................................................................................626
- User’s Guide 1
- As for RSA BSAFE 2
- Table of Contents 11
- 1 Before Using the Machine 15
- Preface 16
- Types of Manuals 17
- Using This Guide 18
- Conventions 20
- Technical Support 21
- About License 22
- Libcurl 23
- FreeBSD 23
- OpenLDAP 24
- About L icense 25
- 1 Before Using the Machine 26
- Legal Notice 28
- 2 Product Overview 29
- Machine Components 30
- Right View 31
- No. Component Function 31
- Rear View 32
- Power Source 34
- Switching the Power Off 35
- Switching the Main Power Off 36
- Ground Fault Interrupter 37
- Power Saver Mode 38
- Exiting the Power Saver Mode 39
- Control Panel 40
- Setting the Initial Screen 42
- About the [Home] Screen 43
- Additional Feature Buttons 45
- Entering Text 46
- Paper Output 47
- 2 Product Overview 48
- 3 Copy 49
- Copying Procedure 50
- Step 3 Entering a Quantity 53
- Step 4 Starting the Copy Job 54
- Operations during Copying 56
- Interrupting the Copy Job 58
- Simple Copy 59
- 62
- [Paper Supply] Screen 68
- [Tray 5] Screen 69
- [Output Color] Screen 71
- [Source Color] Screen 72
- [Target Area Color] Screen 72
- Image Quality 76
- Layout Adjustment 83
- L ayout Adjustment 85
- (P.321) 100
- Output Format 103
- Screen" (P.69) 105
- (P.322) 112
- Job Assembly 113
- Job" (P.156) 115
- [Segment Separators] Screen 116
- (P.160) 122
- Fax Procedure 124
- Document Glass 125
- Step 2 Selecting Features 126
- O :Available 127
- X :Not available 127
- Step 4 Starting the Fax Job 128
- Operations during Faxing 130
- Changing the Scan Settings 131
- Select [Save] 132
- 5 Scan 133
- Scanning Procedure 134
- Folder" (P.381) 136
- Step 3 Starting the Scan Job 138
- <Job Status> button 140
- Operations during Scanning 141
- Changing Scan Settings 143
- 6 Job Flow Sheets 145
- Job Flow Procedure 146
- Load a document 147
- 6 Job Flow Sheets 148
- [Change Settings] Screen 149
- [Sheet Filtering] Screen 150
- 7 Stored Programming 151
- Stored Programming Overview 152
- <Home> button 153
- Registering Stored Programs 154
- Deleting Stored Programs 157
- 7 Stored Programming 158
- Calling a Stored Program 159
- 8 Web Applications 161
- Web Applications Overview 162
- Accessing Web Applications 163
- 8 Web Applications 164
- "Home" (P.300) 164
- Overview of Media Print 166
- Media Print - Text 169
- [Select From List] Screen 170
- Media Print - Photos 171
- Index Print 175
- 10 Job Status 177
- Job Status Overview 178
- 10 Job Status 180
- Checking Completed Jobs 181
- Secure Print 182
- Sample Set 184
- When [Delete] is Selected 185
- Delayed Print 186
- Charge Print 187
- When [Print] is Selected 189
- Private Charge Print 190
- Public Folder 192
- Undelivered Faxes 193
- •Fax type 194
- • Starting Rate 194
- Printing Pending Jobs 195
- Handling Error Terminations 196
- 11 Computer Operations 197
- Features Overview 198
- 12 Paper and Other Media 199
- Print Media Guidelines 200
- Recommended Paper 201
- Unacceptable Paper 201
- Selecting Paper 201
- Transparencies 202
- Sizes" (P.205) 203
- Storing Print Media 204
- 0 : Available 205
- X : Not available 205
- Loading Paper 207
- 12 Paper and Other Media 208
- L oading Paper 209
- Changing the Paper Settings 214
- Select [Close] 216
- 13 Maintenance 217
- Replacing Consumables 218
- Replacing Toner Cartridges 219
- 13 Maintenance 220
- Replacing Fusing Unit 228
- Replacing Transfer Belt Unit 230
- Replacing Transfer Roller 234
- Replacing Separator Rollers 236
- Cleaning the Machine 240
- Cleaning the Touch Screen 245
- Executing Calibration 248
- Auto Color Registration 251
- Select [Start] 252
- Side Color Registration 253
- Printing a Report/List 254
- Setting Restore Tool 256
- 14 Machine Status 257
- Overview of Machine Status 258
- Machine Information 259
- Paper Tray Status 260
- Print Reports 260
- Job Status / Activity Report 261
- Copy Reports 262
- Printer Reports 262
- Scan Reports 263
- Fax Reports 264
- Folder List 266
- Job Counter Report 266
- Auditron Reports 266
- Transmission Report 268
- Folder Report 268
- Broadcast Report 268
- Overwrite Hard Disk 269
- Print Mode 269
- Retrieve Programming 270
- Programming 270
- Store / Delete Programming 271
- Default Programming 271
- Password 271
- Fax Receiving Mode 272
- Faults 273
- Supplies 274
- Billing Information 275
- 14 Machine Status 276
- 15 Tools 279
- System Settings Procedure 280
- Step 3 Selecting [Tools] 281
- Accounting 282
- Step 5 Setting a Feature 283
- Tools Menu List 284
- Copy Service Settings 285
- Print Service Settings 288
- Scan Service Settings 288
- Fax Service Settings 289
- E-mail Service Settings 291
- Folder Service Settings 291
- Job Flow Service Settings 291
- Media Print Service Settings 291
- Stored File Settings 291
- Web Browser Setup 292
- Common Service Settings 295
- 15 Tools 296
- Power Saver Timers 297
- Time Zone 297
- Daylight Savings 297
- Audio Tones 298
- Screen/Button Settings 299
- Paper Tray Settings 301
- Paper Tray Priority 302
- Paper Type Priority 302
- Tray 5 - Paper Size Defaults 302
- - Tray 5 is selected 303
- Image Quality Adjustment 304
- Reports 305
- Maintenance 307
- Plug-in Settings 308
- Other Settings 308
- Auto Job Promotion 309
- Default Print Paper Size 309
- Odd Page 2 Sided 309
- Paper Size Settings 309
- Pattern 2 315
- Pattern 3 315
- Preset Buttons 317
- Copy Defaults 317
- Copy Control 321
- Original Size Defaults 322
- Reduce/Enlarge Presets 323
- Custom Colors 323
- Port Settings 324
- NetWare 325
- Receive E-mail 327
- Send E-mail 327
- E-mail Notification Service 327
- Internet Services (HTTP) 327
- Protocol Settings 328
- TCP/IP - IP Mode 329
- IPv4 - IP Address Resolution 329
- Proxy Server Settings 332
- SMTP Server Settings 334
- Authentication System Setup 335
- Kerberos Server Settings 335
- SMB Server Settings 339
- Security Settings 340
- S/MIME Settings 341
- PDF/XPS Signature Settings 341
- IPSec Settings 342
- IEEE 802.1x Settings 343
- Receiving Buffer - USB 346
- Receiving Buffer - LPD 346
- Receiving Buffer - NetWare 346
- Receiving Buffer - SMB 346
- Receiving Buffer - IPP 346
- Delete Form 347
- Paper Type Mismatch 348
- Unregistered Forms 348
- Resume Job After Print Error 348
- When Paper Jam Occurs 349
- Print User ID 349
- Banner Sheet 349
- OCR Font Glyphs (0 x 5C) 351
- [Scan/Fax Service Settings] 352
- Scan Defaults 353
- Scan to PC Defaults 355
- Output Size Defaults 356
- URL File Expiration 358
- Generation of URL Link 358
- Fax Defaults 360
- Fax Control 360
- Fax Received Options 365
- Local Terminal Information 366
- G3 Line 1 - Dial Type 367
- G3 Line 1 - Line Type 367
- Server Setup 377
- Enable File Printing 380
- Create Folder 381
- Folder Name 382
- Check Folder Passcode 382
- Delete Files After Retrieval 382
- Delete Expired Files 382
- Stored Programming 383
- Create Job Flow Sheet 383
- Create New Job Flow Sheet 385
- Description 386
- Keyword 386
- Send as Fax 386
- Send as E-mail 386
- E-mail Notification 389
- Add Address Book Entry 390
- Transfer Protocol 393
- Server Name/IP address 393
- Shared Name (SMB Only) 393
- Save in 393
- User Name 393
- Delay Start 395
- Remote Folder 395
- Relay Broadcast 395
- Create Fax Group Recipients 396
- Add Fax Comment 397
- Paper Tray Attributes 397
- User ID 399
- Passcode 399
- E-mail Address 399
- Account Limit 399
- User Role 400
- Reset Account 400
- View Accounts 401
- Reset User Accounts 401
- Accounting Type 402
- Fax Billing Data 404
- Accounting/Billing Device 405
- Track Print Jobs 405
- Track Scan/Fax Jobs 405
- Interrupt Mode 405
- Job with Insufficient Credit 406
- Charge Print Jobs 406
- Track with Cumulative Device 406
- Scan Ahead for Copy Job 406
- Authentication 408
- Create/View User Accounts 410
- Create Authorization Groups 410
- User Details Setup 411
- Passcode Policy 412
- Receive Control 413
- Job Status Default 415
- Settings 417
- Preparations 418
- Configuration on the Machine 419
- Tool Problems" (P.545) 420
- Print Overview 426
- O : Available 428
- Blank : Not available 428
- Step 1 Preparations 429
- Using an LPD Port in NDPS 435
- E-mail Overview 444
- Installation Procedures 447
- Scan Service Overview 452
- Step 2 Registering a Folder 454
- Configuration of Scan to PC 455
- [System Preferences] 457
- Step 1 Configuring E-mail 461
- Step 3 Other Settings 461
- Types of Certificate 464
- Installation Overview 466
- Features 477
- Types of Authentication 481
- Smart Card Authentication 482
- - :Not available 484
- Overview 489
- Available Folder Operations 492
- Enabling Authentication 500
- Authenticating Login Users 507
- Changing Passcode 508
- 22 Problem Solving 509
- Troubleshooting 510
- Machine Trouble 511
- Symptom Cause Remedy 512
- Image Quality Trouble 516
- Trouble during Copying 521
- Trouble during Printing 525
- The machine does not offer 526
- Trouble during Faxing 528
- Receiving Problems 530
- Trouble during Scanning 532
- Unable to Send E-mail 535
- Network-related Problems 537
- When you cannot print 538
- When using NetWare 539
- Cause Check point Remedy 540
- When using TCP/IP 543
- When using EtherTalk 544
- Web Tool are as follows: 545
- Symptom Remedy 545
- E-mail Features Problems 546
- Cause Remedy 547
- Media Print - Text Trouble 551
- DCF1.0 552
- Status Code 553
- 021-500 585
- 021-731 585
- 021-732 585
- 021-733 585
- 027-513 590
- 027-514 590
- 027-515 590
- 027-516 590
- 027-518 590
- 027-547 593
- 027-548 593
- 027-549 593
- 027-564 593
- 027-565 593
- Cause and Remedy 613
- Other Errors 616
- Paper Jams 617
- 22 Problem Solving 618
- Paper Jams in Fusing Unit 620
- Paper Jams in Duplex Module 621
- Paper Jams in Finisher-AB1 622
- Document Jams 624
- Stapler Faults 626
- Before Installation 630
- SOAP Port 631
- Login Type 631
- Access Control 632
- 24 Using Eco copy 651
- About Eco copy 652
- Eco copy Procedure 653
- Problem Solving 655
- Notes and Restrictions 656
- 25 Using My Forms 657
- About My Forms 658
- Using My Forms 660
- Symbols 663
- Numerics 663
- , 301, 317 669
- KB3211EN0-2 673
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