Dell C5765DN Betriebsanweisung PDF herunterladen (Seite 528)

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22 Problem Solving

Trouble during Faxing

This section describes how to resolve fax problems.

Note • An optional component is required to use the Fax features. For more information, contact Customer

Support at dell.com/contactdell.

Sending Problems

If you cannot send a fax, identify the symptom in the following table to perform the remedy.

Symptom Cause Remedy

A Transmission

Report - Job

Undelivered is

output.

The fax was not sent because

of an error.

Check the Transmission Results in the

Transmission Report - Job Undelivered. If a

status code is displayed, refer to "Status

Code" (P.553).

Unable to

communicate

(general fax)

The phone line is not

connected correctly.

The machine is equipped with connectors to

which to connect phone lines.

Communication is enabled only when the

phone line is connected to the correct

connector.

When the cable connection is correct, the

On-hook feature allows you to call via general

lines.

The phone dialing method is

not available.

Specify the same dialing method as the one

(Tone/10pps) subscribed for the machine.

An error occurred with the

phone line.

Use a telephone near the machine to check

whether you can make a phone call. If the

phone call is disabled, the problem is in the

phone line, not in the machine.

The destination machine is

abnormal.

The data cannot be sent if the machine of the

recipient is turned off, is set to "manual"

receiving mode, or does not support G3

reception.

Call the recipient to confirm the machine

condition.

An incorrect fax number is

used.

Check the fax number and try sending again.

The number is not for fax

number.

If no peep sound is heard from the receiver

when you call the number, the number is not

for a fax number.

You forgot the external access

number.

When calling from an extension line, the

external access number is required.

When dialing, dial the external access

number such as "0", and then dial the fax

number.

When the switchboard is changed and you

cannot send faxes, try the external access

number "0*" instead of "0".

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