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Troubleshooting Your System 155
4
Troubleshooting Your System
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
Troubleshooting System Startup Failure
If your system halts during startup prior to video imaging or LCD messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions.
• If you boot the system in BIOS boot mode after installing an operating
system in UEFI boot mode, the system will hang. The reverse is also true.
You must boot to the same boot mode in which you installed the operating
system. See "Using the System Setup Program and UEFI Boot Manager"
on page 57.
• Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 130.
For all other startup issues, note the LCD panel messages and any system
messages that appear on-screen. See "LCD Status Messages" on page 23 and
"System Messages" on page 38 for more information.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices.
SeeFigure1-1 and Figure1-4 for the front- and back-panel connectors on
your system.
- Hardware Owner’s 1
- Notes, Cautions, and Warnings 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- 10 Contents 10
- About Your System 11
- 12 About Your System 12
- LCD Panel Features 14
- Home Screen 15
- Setup Menu 16
- View Menu 16
- 18 About Your System 18
- 20 About Your System 20
- Power Indicator Codes 21
- NIC Indicator Codes 22
- LCD Status Messages 23
- 24 About Your System 24
- 26 About Your System 26
- 28 About Your System 28
- 30 About Your System 30
- 32 About Your System 32
- 34 About Your System 34
- 36 About Your System 36
- Glossary 37
- System Messages 38
- 40 About Your System 40
- 42 About Your System 42
- 44 About Your System 44
- 46 About Your System 46
- MEMTEST lane 46
- 48 About Your System 48
- 52 About Your System 52
- 54 About Your System 54
- Warning Messages 55
- Diagnostics Messages 55
- Alert Messages 56
- Choosing the System Boot Mode 57
- Responding to Error Messages 58
- System Setup Options 59
- Memory Settings Screen 61
- Processor Settings Screen 62
- SATA Settings Screen 63
- Boot Settings Screen 63
- Integrated Devices Screen 64
- PCI IRQ Assignments Screen 65
- Serial Communication Screen 66
- Power Management Screen 67
- System Security Screen 68
- Exit Screen 70
- UEFI Boot Manager Screen 71
- UEFI Boot Settings Screen 72
- System Utilities Screen 72
- Using the System Password 73
- Using the Setup Password 75
- Front Bezel (Optional) 81
- Information Tag 82
- Opening the System 83
- Closing the System 83
- Hard Drives 84
- Removing a Hard-Drive Blank 85
- Installing a Hard-Drive Blank 86
- Power Supplies 90
- Replacing a Power Supply 91
- Internal SD Module 92
- Internal SD Flash Card 94
- Internal USB Memory Key 95
- Internal USB Cable 97
- VFlash Media (Optional) 100
- NIC Hardware Key 101
- Cooling Shroud 102
- Removing the Cooling Shroud 103
- Installing the Cooling Shroud 104
- Cooling Fans 105
- Replacing a Cooling Fan 106
- Removing the Fan Bracket 107
- Replacing the Fan Bracket 108
- Optical Drive 109
- Installing System Components 110
- RAID Battery 116
- Cable Routing 118
- Installing an Expansion Card 121
- Removing an Expansion Card 123
- System Memory 130
- Mode-Specific Guidelines 132
- (continued) 134
- Installing Memory Modules 135
- Removing Memory Modules 137
- Processors 138
- Installing a Processor 141
- System Battery 143
- Control Panel Assembly 145
- Removing the SAS Backplane 148
- System Board 150
- Installing the System Board 152
- Troubleshooting Your System 155
- Troubleshooting a USB Device 156
- Troubleshooting a NIC 157
- Troubleshooting a Wet System 158
- Troubleshooting a Fan 162
- Troubleshooting System Memory 163
- Troubleshooting a Hard Drive 168
- Troubleshooting the Processor 172
- Using Online Diagnostics 173
- Using the Custom Test Options 175
- Jumpers and Connectors 177
- 178 Jumpers and Connectors 178
- System Board Connectors 180
- 182 Jumpers and Connectors 182
- PCIe Buses 184
- Jumpers and Connectors 187 187
- 188 Jumpers and Connectors 188
- Getting Help 189
- 190 Getting Help 190
- Index 195 191
- Index 197 193
- Index 199 195
- Index 201 197
- 202 Index 198
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