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Troubleshooting Your System
Dell™PowerVault™100SystemsHardwareOwner'sManual
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not
attempt to service the system except as explained in this guide and elsewhere in your system documentation.
Start-Up Routine
Look and listen during the system's start-uproutinefortheindicationsdescribedinTable5-1.
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform
any of the procedures, see "Troubleshooting External Connections."
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for
each PCI device for specific IRQ requirements. Table5-2 lists the IRQ assignments.
Table 5-2.IRQAssignmentDefaults
Safety First—For You and Your System
Troubleshooting System Cooling Problems
Start-Up Routine
Troubleshooting System Memory
Checking the Equipment
Troubleshooting a Diskette Drive
Troubleshooting the Keyboard
Troubleshooting an Optical Drive
Troubleshooting Serial I/O Problems
Troubleshooting an External SCSI Tape Drive
Troubleshooting a NIC
Troubleshooting a Hard Drive
Troubleshooting External Connections
Troubleshooting SATA Hard Drives
Troubleshooting a Wet System
Troubleshooting a SAS RAID Controller
Troubleshooting a Damaged System
Troubleshooting Expansion Cards
Troubleshooting the System Battery
Troubleshooting the Microprocessor
Troubleshooting Power Supplies
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
Look/listen for:
Action
A status or error message displayed on the monitor.
See System Messages.
A series of beeps emitted by the system.
See System Beep Codes.
Diagnostic indicator lights indicate a problem.
See Diagnostics Indicator Codes.
Alert messages from the systems management software.
See the systems management software documentation.
The monitor's power indicator.
See Troubleshooting the Video Subsystem.
The keyboard indicators.
See Troubleshooting the Keyboard.
The USB device activity indicator.
See Troubleshooting a USB Device.
The diskette drive activity indicator.
See Troubleshooting a Diskette Drive.
The optical drive activity indicator.
See Troubleshooting an Optical Drive.
The hard-drive activity indicator.
See Troubleshooting a Hard Drive.
An unfamiliar constant scraping or grinding sound when you
access a drive.
See Getting Help.
IRQ Line
Assignment
IRQ0
System timer
IRQ1
Keyboard controller
- About Your System 2
- Connecting External Devices 4
- NIC Indicator Codes 4
- Hard-Drive Indicator Codes 6
- System Messages 7
- System Beep Codes 10
- Warning Messages 11
- Diagnostics Messages 11
- Alert Messages 11
- From the Utility Partition 12
- Glossary 14
- Getting Help 20
- Product Information 21
- Problems With Your Order 21
- Before You Call 22
- Contacting Dell 22
- Recommended Tools 33
- Inside the System 33
- Opening the System 34
- Front-Panel Drive Inserts 35
- Closing the System 36
- Connecting Drives 36
- Diskette Drive 37
- Optical or Tape Drives 38
- Hard Drives 40
- Cooling Shroud 46
- Cooling Fans 47
- Removing the Back System Fan 48
- Power Supply 49
- Replacing the Power Supply 50
- Expansion Cards 51
- Removing an Expansion Card 52
- Memory 53
- Installing Memory Modules 54
- Removing Memory Modules 54
- Microprocessor 55
- Installing a Processor 56
- Installing a RAC Card 57
- System Battery 58
- Removing the System Board 60
- Installing the System Board 61
- Jumpers and Connectors 63
- System Board Connectors 64
- System Setup Options 66
- CPU Information Screens 68
- Integrated Devices Screen 68
- Console Redirection Screen 69
- System Security Screen 69
- Exit Screen 69
- Using the System Password 70
- Using the Setup Password 71
- Start-Up Routine 74
- Checking the Equipment 74
- Problem 75
- Troubleshooting the Mouse 76
- Troubleshooting a NIC 77
- Troubleshooting a Fan 80
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