8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9. Open the system. See Opening the System.
10. Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components."
11. Close the system. See Closing the System.
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13. Run the appropriate online diagnostic test.
If the tests fail, see Getting Help.
14. For each expansion card you removed in step 10, perform the following steps:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b. Open the system. See Opening the System.
c. Reinstall one of the expansion cards.
d. Close the system. See Closing the System.
e. Run the appropriate diagnostic test.
If the tests fail, see Getting Help.
Troubleshooting the Microprocessor
Problem
l Error message indicates a microprocessor problem.
l A heat sink is not installed for the processor.
Action
1. If possible, run the appropriate online diagnostics test.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system. See Opening the System.
4. Ensure that the processor and heat sink are properly installed. See Installing a Processor.
5. Close the system. See Closing the System.
6. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see Getting Help.
Back to Contents Page
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
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