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About Wireless Continuity for BlackBerry Licensed Customer Confidential

6 Email Continuity Administrator Guide version 6.5 (1st ed.)

network connectivity to communicate with the BlackBerry handheld

device. The Redirector Controller and BES must be online when an agent

is first authenticated.

Figure 1-3 Wireless Continuity for BlackBerry Process

NOTE BES-Independent Wireless Continuity for BlackBerry

The ESS version 6.5 data center implements a BES-independent continuity

model that allows BlackBerry users to compose, send, and receive email on

their BlackBerry devices even if the BES has failed. This BES-independent

continuity option works for any user who can establish a secure (HTTPS)

internet connection from their BlackBerry device. This feature works only for

organizations using the version 6.5 data center and the version 6.2 BlackBerry

agent. Organizations using previous versions of the data center or agent

software will notice no change to their Wireless Continuity for BlackBerry

implementations.

Wireless Continuity for BlackBerry supports:

• Viewing text from Word, PDF, and HTML attachments. Formatting and

images are not displayed.

MessageLabs

Agent

MessageLabs

Email Continuity

MessageLabs API

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