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Wireless Continuity for BlackBerry Administration Licensed Customer Confidential
130 Email Continuity Administrator Guide version 6.5 (1st ed.)
4 For any version 6.2 or higher agent listed on the BlackBerry Device
Information page, you can send diagnostic information directly to Support
by clicking the Upload Diags button displayed next to each version agent.
This button does not display for version 6.1 and older agents.
To view information about a device using the interface installed with the
device agent:
1 The BlackBerry must be on and the agent must be installed.
2 Select the Wireless Continuity for BlackBerry icon on the
BlackBerry main menu.
3 Click the scroll button on the device. The agent message appears at the
top of the screen.
4 Basic information about the device appears on the screen. This
information includes:
Table 4-11 Mailbox Information Page
Field Description
Name The user name.
Email Address The mail address associated with the device.
Server The server associated with the device.
Mailbox Store The mailbox store associated with the device.
State The user’s current continuity state: Active, Ready, or Recovery.
Last Login The time the device last connected with the data center.
Outlook Extension Version The Outlook Extension version the user has installed, if any.
Outlook Version The Outlook version installed, if known.
BlackBerry PIN The device PIN.
BlackBerry Enterprise Server The BES to which the device is attached.
Email Continuity BlackBerry
Agent Version
The version of the BlackBerry Continuity agent software installed
on the device.
BlackBerry Handheld Software
Version
The BlackBerry Handheld Software Version the user has installed,
if known.
BlackBerry Platform Version The firmware version on the device, if known.
BlackBerry Model The model number of the user’s BlackBerry device.
BlackBerry Carrier The user’s wireless service provider. This data can only be
displayed when it is provided by the user’s wireless service
provider. Otherwise, this field is blank.
Phone Number The phone number of the user’s BlackBerry device. (Displayed
only for device versions 6.2 and higher.)
Pending Signal Request The last pending signal request for this user, if any. (Displayed only
for device versions 6.2 and higher.)
Last Contact from BlackBerry The time and date from the last contact with the device.
Login History The time, status, and IP address from the last Login.
- Administrator Guide 1
- Legal Notices 3
- Table of Contents 5
- Task Reference 9
- About This Book 13
- Conventions 14
- Product Documentation 15
- 1 About the Service 17
- ESS Server 19
- About Windows Authentication 20
- MessageLabs 22
- Email Continuity 22
- About the Outlook Extension 23
- About AlertFind Integration 26
- Interaction of Components 27
- 2 Preinstallation 29
- Firewall Requirements 30
- Proxy Requirements 30
- Gateway Requirements 30
- Continuity 32
- Hardware Requirements 33
- Software Requirements 34
- Supported Operating Systems 35
- Supported Messaging Software 35
- Server Software Requirements 36
- Exchange 2007 Environments 37
- Account Requirements 39
- NOTE Public Folder Stores 41
- Virtualization 42
- Administrator Group 46
- Extension Requirements 49
- Outlook Extension Limitations 50
- Placement 51
- Historical Mail Requirements 55
- Installing Service Software 59
- Configuring the SyncManager 65
- Configuring RedirectorManager 73
- Upgrading RedirectorManager 75
- Synchronizing RIM Data 78
- Distributing the Client Agent 79
- Installing the Outlook 88
- Extension 88
- Manual Installation 92
- Configuring VaultBoxes 102
- Monitoring VaultBoxes 104
- 4 Administration 109
- Administration Console Home 110
- Readiness Checks 112
- Authentication Manager Status 114
- Retention Policies 115
- Creating Retention Policies 117
- Storage Reports 120
- Replication Zones 121
- User Administration 122
- Resetting User Passwords 123
- Defining User Sets 130
- Reviewing Login Status 136
- Excluded Users 140
- Managing Users and Devices 145
- Extension Administration 148
- Mailboxes and Aliases 149
- Mailing Lists 150
- Notification 151
- Sending Reminders 154
- Managing Fault Alerts 156
- Managing Transition Alerts 156
- Sending Custom Notifications 157
- Viewing Audit Reports 158
- Modifying System Settings 159
- Configuring Email Routing 161
- Changing the Email Disclaimer 162
- AlertFind Mapping 163
- Sync Notify Settings 165
- Customizing the Home Page 166
- Accessing Your Mailbox 168
- Changing Your Password 168
- Testing Email Continuity 169
- 5 Activation 171
- 6Recovery 175
- Original Mail 182
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