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Troubleshooting Your System
Dell™PowerVault™500SystemsHardwareOwner'sManual
Safety First—For You and Your System
Start-Up Routine
Checking the Equipment
Troubleshooting Basic I/O Functions
Troubleshooting a NIC
Troubleshooting a Wet System
Troubleshooting a Damaged System
Troubleshooting the System Battery
Troubleshooting Power Supplies
Troubleshooting System Cooling Problems
Troubleshooting System Memory
Troubleshooting a Diskette Drive
Troubleshooting an Optical Drive
Troubleshooting an External SCSI Tape Drive
Troubleshooting a Hard Drive
Troubleshooting a SAS or SAS RAID Controller Daughter Card
Troubleshooting Expansion Cards
Troubleshooting the Microprocessors
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not
attempt to service the system except as explained in this guide and elsewhere in your system documentation.
Start-Up Routine
Look and listen during the system's start-uproutinefortheindicationsdescribedinTable1-1.
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform
any of the procedures, see Troubleshooting External Connections.
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for
each PCI device for specific IRQ requirements. Table4-2 lists the IRQ assignments.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
Look/listen for:
Action
A status or error message displayed on the front-panel LCD.
See LCD Status Messages.
An error message displayed on the monitor.
See System Messages.
Alert messages from the systems management software.
See the systems management software documentation.
The monitor's power indicator.
See Troubleshooting the Video Subsystem.
The keyboard indicators.
See Troubleshooting the Keyboard.
The USB diskette drive activity indicator.
See Troubleshooting a USB Device.
The USB CD drive activity indicator.
See Troubleshooting a USB Device.
The diskette drive activity indicator.
See Troubleshooting a Diskette Drive.
The CD drive activity indicator.
See Troubleshooting an Optical Drive.
The hard-drive activity indicator.
See Troubleshooting a Hard Drive.
An unfamiliar constant scraping or grinding sound when you access a drive.
See Getting Help.
- About Your System 2
- Hard-Drive Indicator Codes 3
- Power Indicator Codes 5
- NIC Indicator Codes 5
- LCD Status Messages 6
- Removing LCD Status Messages 8
- System Messages 9
- Warning Messages 11
- Diagnostics Messages 11
- Alert Messages 11
- Getting Help 15
- Glossary 16
- Recommended Tools 22
- Inside the System 23
- Front Bezel 23
- Removing the Front Bezel 24
- Replacing the Front Bezel 24
- Opening the System 24
- Closing the System 24
- Hard Drives 25
- Installing a Drive Blank 26
- Power Supplies 29
- System Fans 30
- Cooling Shroud 31
- Fan Brackets 32
- Replacing the Fan Bracket 33
- RAID Battery 35
- Expansion Cards 36
- Expansion-Card Cage 37
- Installing a RAC Card 38
- Optical Drive 39
- Diskette Drive 40
- SCSI Tape Drive 42
- System Memory 44
- Memory Sparing Support 45
- Memory Mirroring Support 45
- Installing Memory Modules 45
- Removing Memory Modules 46
- Processors 47
- Installing a Processor 48
- System Battery 49
- Sideplane Board 52
- SAS Backplane Board 53
- Removing the System Board 56
- Installing the System Board 57
- Jumpers and Connectors 59
- Sideplane Board Connectors 61
- System Setup Options 64
- Memory Information Screen 65
- CPU Information Screen 66
- Integrated Devices Screen 66
- Serial Communication Screen 67
- System Security Screen 67
- Exit Screen 68
- Using the System Password 69
- Using the Setup Password 70
- BMC Setup Module Options 71
- Start-Up Routine 72
- Checking the Equipment 72
- Troubleshooting the Keyboard 73
- Troubleshooting the Mouse 74
- Problem 75
- Troubleshooting a NIC 76
- Troubleshooting a Fan 78
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