Dell Force10 S60-44T Installationshandbuch PDF herunterladen (Seite 42)

Technical Support | 42

Contacting the Technical Assistance Center

How to Contact Dell

Networking TAC

Information to Submit When

Opening a Support Case

• Your name, company name, phone number, and E-mail address

• Preferred method of contact

• Model number

• Software version number

• Serial number (required)

• Dell Service Tag (required)

• Chassis color (required)

• Symptom description

• Screen shots show the symptom, including any error messages. These can include:

• Output from the show tech-support [non-paged] command (This report is very long

so set the storage buffer in your terminal program to high.)

• Output from the show logging eventlog [unit] command, where unit is the stack ID of

the member unit that experienced the failure (This report is included as a section in the

output of show tech-support [non-paged] command.)

• Console captures showing the error messages

• Console captures showing the troubleshooting steps taken

• Saved messages to a syslog server, if you use one

Managing Your Case

Materials Authorizations (RMAs).

Downloading Software

Updates

Technical Documentation

in using the Documentation link on the iSupport page.

Contact Information

E-mail: Dell-Force10_T[email protected]

Web: http://support.dell.com/force10.

Telephone:

• US and Canada: 866.965.5800

• International: 408.965.5800

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Dell Force10 S60-44T Installationshandbuch Seite 42