3. Open a command line interface on the appliance.
4. Run the command ping <IP address of client>.
5. Depending on the result, do one of the following:
• If the client does not reply to the ping, verify the server’s connectivity and network settings.
• If the client replies, check that the firewall settings allow the DL1000 components to run.
Checking The Firewall Settings
If the client is connected properly to the network, but cannot be seen by the Core console, check the
firewall to ensure that necessary inbound and outbound communications are allowed.
To check the firewall settings on the Core and any clients that it backs up:
1. On the DL1000 appliance, click Start → Control Panel.
2. In the Control Panel, click System and Security, under Windows Firewall click Check firewall status.
3. Click Advanced Settings.
4. In the Windows Firewall with Advanced Security screen, click Inbound Rules.
5. Ensure the Core and ports display Yes in the Enabled column.
6. If the rule is not enabled, right-click on Core and select Enable Rule.
7. Click Outbound Rules and verify the same for Core.
Checking DNS Resolution
If the machine you are trying to back up uses DNS, verify that DNS forward and reverse lookups are
correct.
To ensure that the reverse lookups are correct:
1. On the appliance, go to C:\Windows\system32\drivers\etc hosts.
2. Enter the IP address of each client that backs up to DL1000.
Teaming Network Adapters
By default, the network adapters (NICs) on the DL1000 Backup to Disk Appliance are not bonded, which
affects the performance of the system. It is recommended that you team the NICs to a single interface.
Teaming the NICs require:
• Reinstalling the Broadcom Advanced Control Suite
• Creating the NIC team
Reinstalling Broadcom Advanced Configuration Suite
To reinstall Broadcom Advanced Configuration Suite:
1. Go to C:\Install\BroadcomAdvanced and double-click setup.
The InstallShield Wizard is displayed.
2. Click Next.
3. Click Modify, Add, or Remove.
The Custom Setup window is displayed.
4. Click CIM Provider, and then select This feature will be installed on local hard drive.
5. Click BASP, and then select This feature will be installed on local hard drive.
6. Click Next.
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