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Error Code Value Description
ERROR_SUCCESS_REBOOT_RE
QUIRED
3010
A restart is required to complete the
installation. This message is indicative
of a successful installation.
NOTE: See support.microsoft.com for full details on all the error codes returned by the msiexec.exe and
InstMsi.exe Windows installer functions.
E-mail Alert Action
Question: Why am I not receiving e-mails after setting up e-mail alert action?
Answer: If you have an Antivirus Client installed on the system, then configure it to allow e-mails.
Discovery
Question: Why are SUSE Linux Enterprise and Red Hat Enterprise Linux based-servers not displayed in the Server
category after I have discovered it using SSH protocol?
Answer: The OpenManage Essentials SSH plugin uses sshlib2. sshlib2 fails to authenticate Linux servers which have
disabled the Authentication by password option. To enable the option:
1. Open the file /etc/ssh/sshd_config in edit mode and search for the key PasswordAuthentication.
2. Set the value to yes and save the file.
3. Restart the sshd service /etc/init.d/sshd restart.
The servers are now displayed under the Server category in the Device tree.
Question: What troubleshooting can I do if a discovery task fails to create or run?
Answer: Ensure that the DSM Essentials Task Manager service is running in Windows services.
Question: Why are my ESX virtual machines not correlated with their ESX host server?
Answer: You must discover the ESXi host server using SNMP and WSMan or the guest virtual machine will not correlate
correctly when discovered using SNMP.
Question: Why are devices discovered with WMI getting classified as Unknown?
Answer: WMI discovery classifies a device as unknown when the credentials for a user account in the Administrators
group (not Administrator) is supplied for the discovery range in some cases.
If you are seeing this issue, read the KB article at support.microsoft.com/?scid=kb;en-us;951016 and apply the registry
work as described. This resolution applies to managed nodes with Windows Server 2008 R2.
Question: Why are Dell devices discovered using WS-Man with root CA certificate getting classified as Unknown?
Answer: There may be a problem with the root certificate you are using to discover the WS-Man target(s). For
instructions to discover and inventory WS-Man target(s) using a root CA certificate, see Discovering and Inventorying
Dell Devices Using WS-Man Protocol With a Root Certificate.
Question: What are SNMP authentication traps?
Answer: An authentication trap is sent when an SNMP agent is hit with an enquiry that contains a community name it
does not recognize. The community names are case-sensitive.
The traps are useful to find if someone is probing a system, although its better nowadays to just sniff packets and find
out the community name.
If you use multiple community names on the network, and some management might overlap, users may want to turn
these off as they become false positives (annoyances).
For more information, see technet.microsoft.com/en-us/library/cc959663.aspx.
189
- Dell OpenManage Essentials 1
- Version 1.2 User's Guide 1
- Notes, Cautions, and Warnings 2
- Contents 3
- About OpenManage Essentials 13
- Contacting Dell 14
- Minimum Recommended Hardware 15
- Minimum Requirements 16
- Custom Setup Installation 19
- Domain Controller 20
- Installing Repository Manager 20
- Customizing Portals 27
- Updating the Portal Data 29
- Filtering Data 30
- Search Bar 30
- Search Items 31
- Search Drop-Down List 31
- Selection Actions 31
- Map View (Home) Portal 32
- Viewing the User Information 32
- Reference 35
- Device by Status 36
- Alerts by Severity 36
- Schedule View 37
- Device Warranty Report 38
- Legend and Definitions 45
- Certificate 50
- Excluding Ranges 51
- Scheduling Discovery 52
- Scheduling Inventory 53
- Last Discovery and Inventory 56
- Viewing Device Summary 57
- Discovery Configuration 58
- ICMP Configuration 60
- SNMP Configuration 60
- WMI Configuration 61
- Storage Configuration 61
- WS-Man Configuration 62
- SSH Configuration 62
- IPMI Configuration 63
- Discovery Range Action 64
- Add Exclude Range 64
- Configuration 65
- Inventory Schedule 66
- Status Schedule 67
- Managing Devices 69
- Nodes and Symbols Description 71
- Device Details 71
- Viewing Device Inventory 72
- Viewing Alerts Summary 72
- Viewing System Event Logs 72
- Searching for Devices 72
- Creating a New Group 73
- Adding Devices to a New Group 73
- Hiding a Group 74
- Single Sign-On 74
- Creating a Custom URL 75
- Using Map View 76
- Figure 3. Navigation Toolbar 77
- Map Providers 78
- Configuring Map Settings 79
- Home View 80
- Tool Tip 80
- Health and Connection Status 81
- Setting a Home View 82
- Viewing All Map Locations 82
- Adding a Device to the Map 82
- Importing Licensed Devices 83
- Using the Map View Search Bar 85
- Removing All Map Locations 86
- Editing a Map Location 87
- Removing a Map Location 87
- Devices — Reference 89
- Viewing Hardware Logs 90
- Alert Filters 90
- Device Search 92
- Creating Device Group 93
- Summary — Group Configuration 94
- Devices at this location 95
- Map Settings 95
- Viewing Inventory Reports 97
- Filtering Report Data 98
- Exporting Reports 99
- Reports — Reference 101
- Agent and Alert Summary 102
- Server Overview 102
- Asset Acquisition Information 103
- Asset Maintenance Information 104
- Asset Support Information 105
- ESX Information 106
- Hard Drive Information 106
- HyperV Information 107
- License Information 107
- Memory Information 108
- Modular Enclosure Information 108
- NIC Information 109
- PCI Device Information 109
- Warranty Information 110
- Viewing Warranty Reports 111
- Managing Alerts 113
- Viewing Internal Alerts 114
- Viewing Alert Categories 114
- Viewing Alert Source Details 114
- Handling Alerts 115
- Configuring Alert Actions 116
- Ignoring Alerts 117
- Running a Custom Script 117
- Forwarding Alerts 118
- Use Cases in Alert Actions 119
- Alerts — Reference 121
- Predefined Alert View Filters 122
- Alert Logs Fields 122
- Alert Log Settings 123
- Alert View Filters 123
- Severity 124
- Acknowledgement 124
- Summary — Alert View Filter 124
- Alert Actions 125
- Severity Association 126
- E-Mail Configuration 127
- Trap Forwarding 128
- Device Association 129
- Date and Time Range 130
- Summary- Alert Action Details 130
- Alert Categories 131
- Alert Categories Options 132
- Alert Source 133
- Applications 135
- Figure 5. System Update Page 136
- Viewing Comparison Results 137
- Applying System Updates 139
- View Active Catalog 140
- System Update — Reference 143
- System Update 144
- Compliance Report Options 145
- Compliant Systems 146
- Non-Compliant Systems 146
- System Update Task 147
- Non-Inventoried Systems 148
- Inventory Systems 148
- All System Update Tasks 148
- Issues and Resolutions 148
- Select a Catalog Source 149
- Managing Remote Tasks 151
- About Tokens 153
- Managing Server Power Options 154
- Arguments 156
- Use Cases in Remote Tasks 157
- Device Capability Matrix 158
- Remote Tasks — Reference 161
- Remote Tasks 162
- Task Execution History 163
- Server Power Options 163
- Command Line Task 166
- Generic Command 169
- IPMI Command 170
- RACADM Command Line 172
- Managing Security Settings 175
- Assigning User Privileges 176
- Troubleshooting 179
- Troubleshooting Map View 182
- Frequently Asked Questions 185
- Customization Parameters 187
- MSI Return Code 188
- E-mail Alert Action 189
- Discovery 189
- Inventory 190
- Device Group Permissions 191
- Custom Device Groups 192
- Log Levels 193
- Preferences — Reference 199
- Email Settings 200
- Alert Settings 201
- Custom URL Settings 201
- Logs — Reference 205
- Application Logs 206
- Extensions 207
- Right-Click Actions 209
- Discovery Range Summary 210
- View Filters 210
- Custom URL 211
- System Update Tasks 211
- Field Description 212
- Tutorials 213
- Interface 215
- Creating a Discovery Range 217
- Removing a Discovery Range 218
- Editing a Discovery Range 219
- Removing a Device 222
- Deleting a Group 224
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