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• Unable to install active components.
1. Open OpenManage Essentials on the client server using Internet Explorer.
2. Click Tools → Internet Options → Security .
3. Select Local intranet and click Sites.
4. Click Advanced.
5. Type the fully qualified name of the server where OpenManage Essentials is installed.
6. Click Add.
If the issue persists, there may be an issue with the DNS server resolving the name of the OpenManage Essentials
server. See Resolving DNS Server Issues.
If a certificate error is displayed:
– Contact your system administrator to add the OpenManage Essentials certificate published to the ‘Trusted
Root Certificate Authorities’ and Trusted Publishers’ on domain systems.
– Add the OpenManage Essentials certificate to your ‘Trusted Root Certificate Authorities’ and ‘Trusted
Publishers’ certificate stores using Internet Explorer.
Resolving DNS Server Issues
To resolve DNS server issues:
1. Contact your system administrator and add the name of the system running OpenManage Essentials to the DNS
server.
2. Edit your host file to resolve the IP of the system running OpenManage Essentials. The host file is located at
%windir%\System32\drivers\etc\hosts.
3. Add the IP of the system running OpenManage Essentials to the Local intranet sites in Internet Explorer.
NOTE: You cannot remove the certificate errors unless you use the fully qualified name of the server running
OpenManage Essentials.
Troubleshooting Map View
Question: Why is the Map View feature not available?
Answer: The Map View feature is available only if you have discovered any Dell PowerEdge VRTX CMC with an
Enterprise license, using the WS-Man protocol. If the PowerEdge VRTX CMC with an Enterprise license is discovered
using the SNMP protocol, the Map View feature is not available. Rediscovering the PowerEdge VRTX CMC using the
WS-Man protocol is required, if the Map View tab is not displayed in the device details portal of a Dell PowerEdge VRTX
CMC with an Enterprise license.
Question: Why am I unable to add a particular device on the map?
Answer: Only PowerEdge VRTX devices with an Enterprise license can be added to the map.
Question: The map does not load with the MapQuest or Bing map provider. What should I do?
Answer: This indicates a problem with the Internet connectivity.
• Verify if you are able to connect to the Internet through the browser.
• If the system connects to the Internet through the proxy:
– For MapQuest map provider — Configure the proxy settings in the OpenManage Essentials Preferences
→ Console Settings page.
– For Bing map provider — Verify if you configured the proxy server settings in Internet Explorer.
• Verify if you are able to access the MapQuest website.
Question: Why is the map loading slowly?
182
- Dell OpenManage Essentials 1
- Version 1.2 User's Guide 1
- Notes, Cautions, and Warnings 2
- Contents 3
- About OpenManage Essentials 13
- Contacting Dell 14
- Minimum Recommended Hardware 15
- Minimum Requirements 16
- Custom Setup Installation 19
- Domain Controller 20
- Installing Repository Manager 20
- Customizing Portals 27
- Updating the Portal Data 29
- Filtering Data 30
- Search Bar 30
- Search Items 31
- Search Drop-Down List 31
- Selection Actions 31
- Map View (Home) Portal 32
- Viewing the User Information 32
- Reference 35
- Device by Status 36
- Alerts by Severity 36
- Schedule View 37
- Device Warranty Report 38
- Legend and Definitions 45
- Certificate 50
- Excluding Ranges 51
- Scheduling Discovery 52
- Scheduling Inventory 53
- Last Discovery and Inventory 56
- Viewing Device Summary 57
- Discovery Configuration 58
- ICMP Configuration 60
- SNMP Configuration 60
- WMI Configuration 61
- Storage Configuration 61
- WS-Man Configuration 62
- SSH Configuration 62
- IPMI Configuration 63
- Discovery Range Action 64
- Add Exclude Range 64
- Configuration 65
- Inventory Schedule 66
- Status Schedule 67
- Managing Devices 69
- Nodes and Symbols Description 71
- Device Details 71
- Viewing Device Inventory 72
- Viewing Alerts Summary 72
- Viewing System Event Logs 72
- Searching for Devices 72
- Creating a New Group 73
- Adding Devices to a New Group 73
- Hiding a Group 74
- Single Sign-On 74
- Creating a Custom URL 75
- Using Map View 76
- Figure 3. Navigation Toolbar 77
- Map Providers 78
- Configuring Map Settings 79
- Home View 80
- Tool Tip 80
- Health and Connection Status 81
- Setting a Home View 82
- Viewing All Map Locations 82
- Adding a Device to the Map 82
- Importing Licensed Devices 83
- Using the Map View Search Bar 85
- Removing All Map Locations 86
- Editing a Map Location 87
- Removing a Map Location 87
- Devices — Reference 89
- Viewing Hardware Logs 90
- Alert Filters 90
- Device Search 92
- Creating Device Group 93
- Summary — Group Configuration 94
- Devices at this location 95
- Map Settings 95
- Viewing Inventory Reports 97
- Filtering Report Data 98
- Exporting Reports 99
- Reports — Reference 101
- Agent and Alert Summary 102
- Server Overview 102
- Asset Acquisition Information 103
- Asset Maintenance Information 104
- Asset Support Information 105
- ESX Information 106
- Hard Drive Information 106
- HyperV Information 107
- License Information 107
- Memory Information 108
- Modular Enclosure Information 108
- NIC Information 109
- PCI Device Information 109
- Warranty Information 110
- Viewing Warranty Reports 111
- Managing Alerts 113
- Viewing Internal Alerts 114
- Viewing Alert Categories 114
- Viewing Alert Source Details 114
- Handling Alerts 115
- Configuring Alert Actions 116
- Ignoring Alerts 117
- Running a Custom Script 117
- Forwarding Alerts 118
- Use Cases in Alert Actions 119
- Alerts — Reference 121
- Predefined Alert View Filters 122
- Alert Logs Fields 122
- Alert Log Settings 123
- Alert View Filters 123
- Severity 124
- Acknowledgement 124
- Summary — Alert View Filter 124
- Alert Actions 125
- Severity Association 126
- E-Mail Configuration 127
- Trap Forwarding 128
- Device Association 129
- Date and Time Range 130
- Summary- Alert Action Details 130
- Alert Categories 131
- Alert Categories Options 132
- Alert Source 133
- Applications 135
- Figure 5. System Update Page 136
- Viewing Comparison Results 137
- Applying System Updates 139
- View Active Catalog 140
- System Update — Reference 143
- System Update 144
- Compliance Report Options 145
- Compliant Systems 146
- Non-Compliant Systems 146
- System Update Task 147
- Non-Inventoried Systems 148
- Inventory Systems 148
- All System Update Tasks 148
- Issues and Resolutions 148
- Select a Catalog Source 149
- Managing Remote Tasks 151
- About Tokens 153
- Managing Server Power Options 154
- Arguments 156
- Use Cases in Remote Tasks 157
- Device Capability Matrix 158
- Remote Tasks — Reference 161
- Remote Tasks 162
- Task Execution History 163
- Server Power Options 163
- Command Line Task 166
- Generic Command 169
- IPMI Command 170
- RACADM Command Line 172
- Managing Security Settings 175
- Assigning User Privileges 176
- Troubleshooting 179
- Troubleshooting Map View 182
- Frequently Asked Questions 185
- Customization Parameters 187
- MSI Return Code 188
- E-mail Alert Action 189
- Discovery 189
- Inventory 190
- Device Group Permissions 191
- Custom Device Groups 192
- Log Levels 193
- Preferences — Reference 199
- Email Settings 200
- Alert Settings 201
- Custom URL Settings 201
- Logs — Reference 205
- Application Logs 206
- Extensions 207
- Right-Click Actions 209
- Discovery Range Summary 210
- View Filters 210
- Custom URL 211
- System Update Tasks 211
- Field Description 212
- Tutorials 213
- Interface 215
- Creating a Discovery Range 217
- Removing a Discovery Range 218
- Editing a Discovery Range 219
- Removing a Device 222
- Deleting a Group 224
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