Dell S4810-ON Installationsanleitung PDF herunterladen (Seite 43)

Technical Support

This chapter contains the following sections:

• The iSupport Website

• Contacting the Technical Assistance Center

• Requesting a Hardware Replacement

The iSupport Website

iSupport provides a range of documents and tools to assist you with effectively using Dell Networking

equipment and mitigating the impact of network outages.

Through iSupport you can obtain technical information regarding Dell Networking products, access to

software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases.

Dell Networking iSupport provides integrated, secure access to these services.

Accessing iSupport Services

The URL for iSupport is http://www.dell.com/support. You must have a userid and password to access

iSupport services. If you do not have a userid and password, you can request these at the website.

To request a userid, password, and iSupport services, follow these steps.

1. On the Dell Networking Support page, click the Account Request link.

2. Fill out the User Account Request form and click Send. You will receive your userid and password by

email.

3. To access iSupport services, click the LOGIN link and enter your userid and password.

Contacting the Technical Assistance Center

How to

Contact Dell

Networking

TAC

tab.

Information to

Submit When

Opening a

Support Case

• Your name, company name, phone number, and E-mail address

• Preferred method of contact

• Model number

• Software version number

• Symptom description

Technical Support

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Dell S4810-ON Installationsanleitung Seite 43