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Troubleshooting Your System
Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide
Safety First—For You and Your System
Start-Up Routine
Checking Basic Power Problems
Checking the Equipment
Troubleshooting Basic I/O Functions
Troubleshooting a NIC
RespondingtoaSystemsManagementSoftwareAlertMessage
Opening the System
Closing the System
Inside the System
Troubleshooting a Wet System
Troubleshooting a Damaged System
Troubleshooting the System Battery
Troubleshooting a Power Supply
Troubleshooting System Cooling Problems
Troubleshooting System Memory
Troubleshooting a Diskette Drive
Troubleshooting an Optical Drive
Troubleshooting a SCSI Tape Drive
Troubleshooting SCSI Hard Drives
Troubleshooting SATA Hard Drives
Troubleshooting a RAID Controller Card
Troubleshooting Expansion Cards
Troubleshooting the Microprocessor
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not
attempt to service the system except as explained in this guide and elsewhere in your system documentation.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table5-1.
Table 5-1. Start-UpRoutineIndications
Checking Basic Power Problems
1. If the power indicator on the system front panel or power supply does not indicate that power is available to the system, ensure that the power cable is
securely connected to the power supply.
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
Look/listen for:
Action
An error message displayed on the monitor.
See "System Messages" in "Indicators, Codes, and Messages."
A series of beeps emitted by the system.
See "System Beep Codes" in "Indicators, Codes, and Messages."
Alert messages from the systems management software.
See the systems management software documentation.
The monitor's power indicator.
See "Troubleshooting the Video Subsystem."
The keyboard indicators.
See "Troubleshooting the Keyboard."
The diskette drive activity indicator.
See "Troubleshooting a Diskette Drive."
The optical drive activity indicator.
See "Troubleshooting an Optical Drive."
The hard-drive activity indicator.
See "Troubleshooting SCSI Hard Drives."
An unfamiliar constant scraping or grinding sound when you access a drive.
See "Getting Help."
- Notes, Notices, and Cautions 1
- Abbreviations and Acronyms 1
- System Board Jumpers 2
- System Board Connectors 3
- SCSI Backplane Connectors 4
- I/O Connectors 6
- Parallel Connector 7
- Video Connector 8
- USB Connectors 9
- Integrated NIC Connectors 9
- Network Cable Requirements 9
- Recommended Tools 11
- Control Panel Assembly 11
- Chassis-Intrusion Switch 12
- System Board 13
- Installing the System Board 14
- Introduction 16
- System Status Indicators 17
- Power Indicator Codes 20
- NIC Indicator Codes 20
- System Messages 21
- System Beep Codes 24
- Warning Messages 25
- Diagnostics Messages 25
- Alert Messages 25
- Before You Begin 26
- Start-Up Routine 30
- Checking the Equipment 31
- Troubleshooting the Mouse 32
- Problem 33
- Troubleshooting a NIC 34
- Opening the System 34
- Closing the System 35
- Inside the System 36
- Cooling Shroud 49
- System Fans 50
- Removing the Back System Fan 51
- Power Supply 53
- Expansion Cards 54
- Removing an Expansion Card 55
- System Memory 56
- Removing Memory Modules 57
- Processor 58
- Installing a Processor 59
- Installing a RAC Card 60
- System Battery 61
- Installing Drives 63
- Front-Panel Drive Inserts 64
- Diskette Drive 65
- 5.25-Inch Drives 66
- Hard Drives 68
- Hot-Plug SCSI Hard Drives 73
- Getting Help 76
- Problems With Your Order 77
- Product Information 77
- Before You Call 78
- Contacting Dell 78
- Abbreviations and Acronyms 87
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