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Troubleshooting Your System
Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not
attempt to service the system except as explained in this guide and elsewhere in your system documentation.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table5-1.
Table 5-1. Start-UpRoutineIndications
Checking Basic Power Problems
1. If the power indicator on the system front panel or power supply does not indicate that power is available to the system, ensure that the power cable is
securely connected to the power supply.
2. If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on.
3. If the PDU or UPS is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU or UPS.
4. Reconnect the system to the electrical outlet and turn on the system.
If the system still is not working properly, see "Troubleshooting a Power Supply."
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform
Safety First—For You and Your System
Start-Up Routine
Checking Basic Power Problems
Checking the Equipment
Troubleshooting Basic I/O Functions
Troubleshooting a NIC
RespondingtoaSystemsManagementSoftwareAlertMessage
Opening the System
Closing the System
Inside the System
Troubleshooting a Wet System
Troubleshooting a Damaged System
Troubleshooting the System Battery
Troubleshooting a Power Supply
Troubleshooting System Cooling Problems
Troubleshooting System Memory
Troubleshooting a Diskette Drive
Troubleshooting an Optical Drive
Troubleshooting a SCSI Tape Drive
Troubleshooting SCSI Hard Drives
Troubleshooting SATA Hard Drives
Troubleshooting a RAID Controller Card
Troubleshooting Expansion Cards
Troubleshooting the Microprocessor
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
Look/listen for:
Action
An error message displayed on the monitor.
See "System Messages" in "Indicators, Codes, and Messages."
A series of beeps emitted by the system.
See "System Beep Codes" in "Indicators, Codes, and Messages."
Alert messages from the systems management software.
See the systems management software documentation.
The monitor's power indicator.
See "Troubleshooting the Video Subsystem."
The keyboard indicators.
See "Troubleshooting the Keyboard."
The diskette drive activity indicator.
See "Troubleshooting a Diskette Drive."
The optical drive activity indicator.
See "Troubleshooting an Optical Drive."
The hard-drive activity indicator.
See "Troubleshooting SCSI Hard Drives."
An unfamiliar constant scraping or grinding sound when you access a drive.
See "Getting Help."
- Notes, Notices, and Cautions 1
- Abbreviations and Acronyms 1
- System Board Jumpers 2
- System Board Connectors 3
- SCSI Backplane Connectors 4
- I/O Connectors 6
- Parallel Connector 7
- Video Connector 8
- USB Connectors 9
- Integrated NIC Connectors 9
- Network Cable Requirements 9
- Introduction 11
- System Status Indicators 12
- Power Indicator Codes 15
- NIC Indicator Codes 15
- System Messages 16
- System Beep Codes 18
- Warning Messages 19
- Diagnostics Messages 20
- Alert Messages 20
- Before You Begin 21
- Start-Up Routine 25
- Checking the Equipment 25
- Troubleshooting the Keyboard 26
- Troubleshooting the Mouse 26
- Problem 27
- Troubleshooting a NIC 28
- Opening the System 29
- Closing the System 30
- Inside the System 30
- Cooling Shroud 44
- System Fans 45
- Removing the Back System Fan 46
- Power Supply 48
- Expansion Cards 49
- Removing an Expansion Card 50
- System Memory 51
- Removing Memory Modules 52
- Processor 53
- Installing a Processor 54
- Installing a RAC Card 55
- System Battery 56
- Installing Drives 58
- Front-Panel Drive Inserts 59
- Diskette Drive 60
- 5.25-Inch Drives 61
- Hard Drives 63
- Hot-Plug SCSI Hard Drives 68
- Getting Help 71
- Problems With Your Order 72
- Product Information 72
- Before You Call 73
- Contacting Dell 73
- Abbreviations and Acronyms 82
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