Dell B5465dnf Mono Laser Printer MFP Bedienungsanleitung PDF herunterladen (Seite 26)

Troubleshooting

Smart Card Authentication Client login issues

“A card reader was not detected on this device” error message

AKE SURE A SUPPORTED SMART CARD READER IS ATTACHED

If you want users to access the printer using a Smart Card, then attach a supported Smart Card reader to the printer.

See the Readme file for a list of supported card readers.

ALLOW USERS TO LOG IN MANUALLY

If you have enabled manual login, then this error message will prompt users that they can “press Login to manually

authenticate.” This indicates that users can still log in to the printer using a user name and password instead of a

Smart Card.

“Unsupported USB Device” error message when a Smart Card reader is attached

to the printer

Try one or more of the following:

MAKE SURE THAT THE SMART CARD READER IS SUPPORTED

See the Readme file for a list of supported card readers.

MAKE SURE THAT THE REQUIRED FIRMWARE VERSION IS INSTALLED

The minimum required firmware version or a later version must be installed before you can attach a supported card

reader to the printer. Remove the card reader, and then see the Readme file for a list of required firmware versions.

MAKE SURE THAT ALL REQUIRED APPLICATIONS ARE INSTALLED AND RUNNING

Smart Card Authentication Client, Application Access Manager, and the authentication token for your Smart Card

must be installed and running before you can attach a supported card reader to the printer.

“An error occurred while reading the card. Remove your card and try again” error

message

HECK THE SYSTEM LOG FOR RELEVANT DETAILS

1 Access the list of installed applications from the Embedded Web Server.

2 Click System tab > Log.

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Dell B5465dnf Mono Laser Printer MFP Bedienungsanleitung Seite 26