Dell S55 Spezifikationen PDF herunterladen (Seite 47)

Technical Support | 47

2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case

by:

• Using the Create Service Request form on the iSupport page (see

Contacting the Technical Assistance Center

• Contacting Dell Force10 directly by E-mail or by phone (see

Contacting the Technical Assistance Center

). Provide

the following information when using E-mail or phone:

• Part number, description, and serial number of the component.

• Your name, organization name, telephone number, fax number, and e-mail address.

• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.

• A description of the failure, including log messages. This generally includes:

• Output from the show tech-support [non-paged] command (This report is very long, so the storage

buffer in your terminal program should be set high.)

• Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that

experienced the failure (This report is included as a section in the output of show tech-support.)

• Console captures showing the error messages

• Console captures showing the troubleshooting steps taken

• Saved messages to a syslog server, if one is used

Step Task

1 2 ... 42 43 44 45 46 47 48 49 50

Keine Kommentare

Dell S55 Spezifikationen Seite 47