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Technical Support | 45

Technical Support

This appendix contains these major sections:

• The iSupport website

• Contacting the Technical Assistance Center

• Requesting a hardware replacement

The iSupport website

iSupport provides a range of documents and tools to assist you with effectively using Dell Force10

equipment and mitigating the impact of network outages. Through iSupport you can obtain technical

information regarding Dell Force10 products, access to software upgrades and patches, and open and

manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,

secure access to these services.

Accessing iSupport services

The URL for iSupport is

http://www.force10networks.com/support/.

You must have a userid and password

to access iSupport services. If you do not have one, you can request one at the website:

• On the Dell Force10 Support page, click the Account Request link.

• Fill out the User Account Request form, and click Send. You will receive your userid and

password by E-Mail.

• To access iSupport services, click the LOGIN link, and enter your userid and password.

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Dell S55 Spezifikationen Seite 45