Dell Data Protection | Encryption Installationshandbuch PDF herunterladen (Seite 80)

80 Installation Guide

Enter the password associated with this file.

A dialog displays notifying you which disk is being recovered. Click

Recover

A dialog displays notifying you that recovery was completed successfully. Click

Finish

Restart the computer when prompted and re-authenticate to Windows.

Data recovery is complete and you may use your computer as usual.

If recovery fails, refer to

Troubleshooting Recovery

for assistance.

Troubleshooting Recovery

Check the Recovery Log File

The recovery log file is located in C:\ProgramData\Dell\Dell Data Protection\Encryption\LSARecovery.log

Reset TPM Security (HCA)

If there is a problem with the TPM, recovery can fail. When this occurs, you need to reset TPM ownership.

TPM security must also be reset when a computer

’s motherboard is replaced.

See HCA Pre-Installation BIOS Configuration

for instructions.

Recover User Access to a Computer Equipped with an HCA Card (v8.3 or later)

Self-Recovery, PBA

This workflow enables end users to log on with provisioned recovery questions.

Once the end user's recovery questions have been set up, then the option to use the recovery questions for PBA

elf-recovery is available.

At the PBA login screen, the end user enters their user name and clicks the gear in lower left.

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Dell Data Protection | Encryption Installationshandbuch Seite 80