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Troubleshooting and getting help
EMC AX4-5 Series Integrated Management Software Release Notes
Troubleshooting and getting help
To troubleshoot problems with your AX4-5SC, AX4-5SCi, AX4-5, AX4-5i,
AX4-5F8 or AX4-5SCF4 storage system, use the troubleshooting trees in
the “Troubleshoot” section on the AX4-5 support website or the AX4-5
Series Documentation CD. You must use the troubleshooting trees before
your service provider will send you a replacement part. To launch the
troubleshooting trees, click the Interactive help tool in the
“Troubleshoot” section. The AX4-5 support website also includes a list of
authorized service providers.
The information on the website may be more up-to-date than the information
on the documentation CD. For information on how to access the AX4-5
support website, refer to the support information that shipped with the
storage system.
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