
Dell KACE K1000 as a Service, Version 5.5, Setup Guide
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Best practices
Follow the guidelines in this section when using K1 as a Service.
Using VPN connections and network resources
Some K1 as a Service features require a VPN connection to be used in the cloud, and a
single VPN connection is usually sufficient for a single company. For example, you can
use a single VPN connection even if you have remote locations provided that those
locations can route traffic through the main corporate site where the VPN connection
exists. All K1000 Agent traffic is routed through the VPN and then to the appliance
through the VPN connection. If remote locations cannot see the main corporate site,
or if you want each site to have a direct VPN link to the appliance, you need to
purchase a VPN connection for each site. For more information about features that
require VPN connections, see K1 as a Service feature exceptions on page 6.
Using VPN connections with multiple domains
K1 as a Service is designed to be used with a single domain and a single VPN
connection. If you have multiple domains, you can manage devices (inventory) on
other domains using the appliance, but features that require VPN access are available
only to a single domain. For example, you can authenticate to a single Active
Directory environment for Identity Access Management, but you cannot authenticate
to more than one domain. Agent traffic from the domain with the VPN connection is
routed through the VPN connection, whereas Agent traffic for other domains connects
to the appliance using standard Internet access. For more information about features
that require VPN connections, see K1 as a Service feature exceptions on page 6.
About the appliance IP address
K1 as a Service is configured for a single IP address. The IP address is assigned by Dell
KACE and that address cannot be changed. You must create a Host (A) record in your
internal DNS (domain name system) server for the appliance’s static IP address, and
you can create multiple A (host) records across multiple networks or domains to point
to your appliance. If you need to use more than one public IP address for your
network, you must purchase a separate instance of a K1 as a Service. Multiple
instances of K1 as a Service cannot share any data or database information. For more
information, contact Dell KACE sales at http://www.kace.com/about/contact.php
.
About network settings
By default, all network protocols and their associated services are disabled except for
AMP (Agent Messaging Protocol, used by the K1000 Agent), HTTPS, and HTTP. These
Pricing for K1 as a Service is based upon shared network
bandwidth. To purchase additional network resources, or to
purchase VPN connections, contact Dell KACE sales at
http://www.kace.com/about/contact.php.
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