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Fonality PBXtra

Visit phoenixnetworks.ca for more information

Powerful and Professional Phone Features

Find Me/Follow Me

Route incoming calls to the

location you choose to

stay connected

Audio Conferencing

Connect with multiple team

members, customers and

partners with a simple

mouse click

Maximize the Customer Experience

Auto Attendant and Call Routing

Greet your customers with a

consistent message, then help

them get to the right person fast

Mobility

Whether you’re in the ofﬁce or

on the road, communicate with

the same capabilities

Automatic Call Distribution

Route calls to agents based on

their availability

Skills-Based Routing

Leverage agent skill levels for

increased productivity and revenue:

send more calls to your experienced

agents, fewer calls to those in training

Unlimited queues

No limits; it’s easy to create queues

for departments or individual users

REC

Real-time Metrics

Convenient dashboard view of call

queues, volumes and available agents

Barge, Monitor, and Whisper

Monitor customer calls for training and

quality; give direction for agent ears only;

allow managers to take over trickier calls

when required

Call Recording

Record and store agent calls on the ﬂy

for training and review

Fonality phone solutions include advanced business phone features your growing business needs to serve your customers

effectively and professionally. Big business features keep even the smallest business sounding large to potential customers.

Advanced call handling options enhance your company image and mobility features keep you connected anytime, anywhere with

colleagues, customers and partners whether you’re in the ofﬁce or on the go.

Fonality provides the powerful business phone features you need to create a competitive advantage by delivering exceptional

customer experience. Improve customer satisfaction with faster responsiveness and provide the personal attention your customers

demand. Managers can access all the key features to monitor calls for real-time quality assurance and to provide agent training and

coaching to ensure your business is meeting and exceeding customer expectations. Advanced contact center features improve

communications and help you provide a world-class customer experience from anywhere.

Fonality exists to make big company communication tools accessible to small and mid-sized businesses so they can compete and

win. Delivering either on-premise or cloud-based uniﬁed communication solutions, Fonality offers businesses smart, big company

features for an affordable price. More than 20,000 customers worldwide choose Fonality every day to power their business

communications, accounting for more than 4 billion calls through the cloud.

networks

pHoenix

CERTIFIED PARTNER

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Inhaltsverzeichnis

Seite 1 - Fonality PBXtra

Fonality PBXtra Visit phoenixnetworks.ca for more informationPowerful and Professional Phone FeaturesFind Me/Follow MeRoute incoming calls to the loca

Seite 2 - CERTIFIED PARTNER

Maximize Employee ProductivityEmployee PresenceInstantly know if colleaguesare available, away, and choosethe best way to communicateMobilityCommunic

Seite 3

ExecutiveExecutive phones are perfect for management users who wish to support up to four lines. These phones are built with state-of-the-art hardware

Seite 4 - Mid-sized Businesses

ServersWarranty - The Dell OptiPlex XE2 and the Dell PowerEdge R320/R620 warranty includes: 3 years Pro Support for Parts and Service 24x7 phone

Seite 5

NetworkAn on-premise solution allows you to maintain your current voice provider with options to use SIP, PRI, or analog services. The unique design a

Seite 6

FeaturesVoIP-ReadyUnlimited ExtensionsAnalog & IP PhonesDIDsVoicemail: 600 HoursPSTN FailoverVoicemail-to-EmailCorporate Name DirectoryTelecommute

Seite 7 - Game Changing Services

Screen ShareCreate more productive meetings for your clients and employees by adding real-timescreen sharing tools to your conference. Sh