Dell PowerConnect 5212 Spezifikationen PDF herunterladen (Seite 97)

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the

telephone number to call to speak to a sales specialist, see the contact numbers for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact numbers for your region.

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.

4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during

shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated- support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or

near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting

steps possible only at the computer itself. Ensure that the computer documentation is available.



Contacting Dell

To contact Dell electronically, you can access the following websites:

l www.dell.com

l support.dell.com (technical support)

l premiersupport.dell.com (technical support for educational, government, health care, and medium/large business customers, including Premier,

Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.



When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in

determining which codes to use, contact a local or an international operator.



Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Switch Name and Firmware Version:

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

NOTE: Toll-free numbers are for use within the country for which they are listed.

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Anguilla

General Support

toll-free:800-335-0031

Antigua and Barbuda

General Support

1-800-805-5924

Argentina (Buenos Aires)

Website: www.dell.com.ar

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