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64 Solving Problems
www.dell.com | support.dell.com
General Program Problems
A program crashes
HINT: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
A program stops responding
A solid blue screen appears
Error messages appear
CONTACT YOUR NETWORK ADMINISTRATOR — Verify that your network
settings are correct and that the network is functioning.
SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
END THE PROGRAM
1 Simultaneously press .
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click the End Task button.
TURN THE COMPUTER OFF — If the computer does not respond to a
keystroke or a proper shutdown (see page 37), press the power button until the
computer turns off. Press the power button again to restart the computer. The
solid blue screen appears because you were not able to perform a proper
Windows
®
shutdown. ScanDisk automatically runs during the start-up process.
Follow the instructions on the screen.
REVIEW "ERROR MESSAGES"—Look up the message and take the
appropriate action. See the software documentation.
1H066bk2.book Page 64 Thursday, March 20, 2003 10:01 AM
- Owner’s Manual 1
- Hints, Notices, and Cautions 2
- Abbreviations and Acronyms 2
- Contents 3
- 2 Solving Problems 4
- 3 Adding and Replacing Parts 6
- 4 Appendix 7
- 8 Contents 8
- CAUTION: Safety Instructions 9
- (continued) 10
- When Using Your Computer 13
- 16 When Using Your Computer 16
- Setting Up and Using 17
- Your Computer 17
- A Tour of Your Computer 18
- Left Side View 22
- ETWORK CONNECTOR 23
- Right Side View 24
- Back View 25
- ONNECTORS 26
- ONNECTOR 26
- IDEO CONNECTOR 26
- ARALLEL CONNECTOR 26
- Bottom View 28
- Setting Up a Printer 29
- Connecting a USB Printer 30
- Computer 31
- Connecting to the Internet 32
- Copying CDs 34
- Using Easy CD Creator Basic 35
- Helpful Tips 35
- How to Copy a CD 36
- Turning On Your Computer 37
- Turning Off Your Computer 37
- Logging Off 38
- Dell™ AccessDirect™ Buttons 39
- Numeric Keypad 40
- Keyboard Shortcuts 41
- Touch Pad 42
- Customizing the Touch Pad 43
- Power Protection Devices 44
- Line Conditioners 45
- Solving Problems 47
- Finding Solutions 48
- Solving Problems 49 49
- Accessing Help 50
- Power Problems 50
- Error Messages 51
- Video and Display Problems 52
- Sound and Speaker Problems 54
- Printer Problems 55
- Problems 56
- Scanner Problems 58
- PC Card Problems 58
- Touch Pad or Mouse Problems 59
- External Keyboard Problems 59
- Unexpected Characters 60
- Drive Problems 60
- 1 Remove the hard drive 61
- Network Problems 63
- General Program Problems 64
- E-Mail Problems 65
- If Your Computer Gets Wet 65
- Drivers and Utilities 67
- Drivers and 67
- Utilities 67
- Incompatibilities 70
- Using System Restore 71
- Creating a Restore Point 72
- Reinstalling Microsoft 74
- Windows 74
- Windows XP Setup 75
- Adding and 77
- Replacing Parts 77
- Removing a Battery 78
- Installing a Battery 78
- Adding Memory 79
- Adding a Modem Card 82
- Adding and Replacing Parts 83 83
- Replacing the Hard Drive 85
- Operating System 86
- Adding and Replacing Parts 87 87
- 88 Adding and Replacing Parts 88
- Appendix 89
- Specifications 90
- (continued) 91
- Standard Settings 97
- Dell Technical Support Policy 98
- (U.S. Only) 98
- Appendix 99 99
- Contacting Dell 100
- Regulatory Notices 117
- NOM Information (Mexico Only) 118
- Limited Warranty for the U.S 119
- What will Dell do? 120
- How will you fix my product? 121
- Business Customers: 124
- Employee Purchase Program: 125
- Dell-Branded Memory 125
- Return Policy 127
- Caribbean Only) 128
- and Celeron 129
- Processors Only 129
- (U.S. and Canada Only) 129
- Index 131 131
- 132 Index 132
- Index 133 133
- 134 Index 134
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