Dell PowerEdge R420 SystemsOwner's ManualRegulatory Model: E18S SeriesRegulatory Type: E18S001
Item Indicator, Button, or ConnectorIcon Description5 LCD menu buttons Allows you to navigate the control panel LCD menu.6 LCD panel Displays system I
4. Lower the system board and align the screw holes to the standoffs on the chassis till firmly seated.5. Tighten the screws of the system board to se
4Troubleshooting Your SystemSafety First—For You And Your SystemCAUTION: Many repairs may only be done by a certified service technician. You should o
7. Power down all attached USB devices and disconnect them from the system.8. Restart the system and, if your keyboard is functioning, enter the Syste
3. Disassemble components from the system:– Hard drives– Hard-drive backplane– USB memory key– Cooling shroud– Expansion cards– Power supply(s)– Cooli
Troubleshooting The System BatteryCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting an
Troubleshooting Cooling FansCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system.16. If the memory proble
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.10. Enter the System Setup and ensure that
Troubleshooting A Hard DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.13. Run the appropriate diagnostic test. For more i
Item Indicator, Button, or ConnectorIcon Description3 System identification button The identification buttons on the front and back panels can be used
Troubleshooting ProcessorsCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
5Using System DiagnosticsIf you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all
6Jumpers And ConnectorsSystem Board Jumper SettingsFor information on resetting the password jumper to disable a password, see Disabling A Forgotten P
System Board ConnectorsFigure 59. System Board Jumpers and ConnectorsItem Connector Description1 INT_STORAGE Storage controller card connector2 ID_BTN
Item Connector Description15 B1, B4, B2, B5, B3, B6 Memory module sockets16 FAN4 Cooling fan connector17 FAN3 Cooling fan connector18 PWR_CONN_1 8-pin
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7Technical SpecificationsProcessorProcessor type One or two Intel Xeon processors E5-2400 product familyExpansion BusBus type PCI Express Generation 2
DrivesUp to four 2.5 inch hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard drivesNOTE: Four-hard-drive systems support software RAID.
EnvironmentalNOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datashee
Item Indicator, Button, or ConnectorIcon Description1 Power-on indicator, power buttonThe power-on indicator lights when the system power is on. The p
8System MessagesLCD MessagesNOTE: Applicable only if your system has an LCD display.The LCD messages consist of brief text messages that refer to even
Error Code Message InformationAMP0302Message The system board <name> current is greater than the upper warning threshold.Details System board &l
Error Code Message InformationBAT0002Message The system board battery has failed.LCD Message The system board battery has failed. Check battery.Detail
Error Code Message InformationCPU0204Message CPU <number> <name> voltage is outside of range.LCD Message CPU <number> <name> v
Error Code Message Information4. Reapply input power and turn on the system.5. If the issue persists, see Getting Help.CPU0703Message CPU bus initi
Error Code Message InformationDetails Fan has failed.Action Remove and reinstall failed fans or install additional fans.HWC1001Message The <name>
Error Code Message InformationAction Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.MEM0701Messag
Error Code Message InformationAction Cycle input power, update component drivers, if device is removable, reinstall the device.PCI1308Message A PCI pa
Error Code Message InformationAction Remove and re-seat the failed disk. If the issue persists, see Getting Help.PDR1016Message Drive <number> i
• The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select, Left, or Right button on the LCD pan
Error Code Message InformationLCD Message Power supply <number> is incorrectly configured. Check PSU.Details Power supplies should be of the sam
Error Code Message InformationPSU0035Message An over voltage fault detected on power supply <number>.LCD Message Over voltage fault on PSU <n
Error Code Message InformationAction Check the event log for power supply failures. Review system configuration and power consumption and upgrade or i
Error Code Message InformationAction Reinstall the SD module.RFM2004Message Failure detected on Internal Dual SD Module <name>.LCD Message Inter
Error Code Message InformationSEL1204Message An unknown system hardware failure detected.LCD Message Unknown system hardware failure.Details If the sy
Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before
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9Getting HelpContacting DellNOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
Option DescriptioniDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), a
Health indicatorCondition Corrective ActionInvalid memory configurations can cause the system to halt at startup without any video output. See Getting
PCIe indicatorCondition Corrective ActionThe indicator blinks amber if a PCIe card experiences an error.Restart the system. Update any required driver
Back-Panel Features And IndicatorsFigure 6. Back-Panel Features and IndicatorsItem Indicator, Button, or ConnectorIcon Description1 PCIe expansion car
NIC Indicator CodesFigure 7. NIC Indicator1. link indicator2. activity indicatorIndicator Indicator CodeLink and activity indicators are off The NIC i
Power Indicator PatternConditionGreen The handle indicator lights green indicating that a valid power source is connected to the power supply and that
Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates
2Using The System Setup And Boot ManagerSystem Setup enables you to manage your system hardware and specify BIOS-level options.The following keystroke
mode. Thereafter, you must boot the system in the same boot mode (BIOS or UEFI) to access the installed operating system. Trying to boot the operating
System Setup Main ScreenNOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.Menu Item DescriptionSystem BIOS
Menu Item DescriptionSystem Service Tag Displays the system Service Tag.System Manufacturer Displays the name of system manufacturer.System Manufactur
Menu Item DescriptionVirtualization Technology Allows you to enable or disable the additional hardware capabilities provided for virtualization. By de
Menu Item DescriptionPort D Auto enables BIOS support for the device attached to SATA port D. By default, Port D is set to Auto.Port E Auto enables BI
Menu Item DescriptionInternal SD Card PortEnables or disables the system’s internal SD card port. By default, Internal SD Card Port option is set to O
Menu Item DescriptionFailsafe Baud Rate Displays the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automati
System Security ScreenMenu Item DescriptionIntel AES-NI The Intel AES-NI option improves the speed of applications by performing encryption and decryp
ContentsNotes, Cautions, and Warnings...21 About Your
Miscellaneous SettingsMenu Item DescriptionSystem Time Allows you to set the time on the system.System Date Allows you to set the date on the system.A
1. To enter System Setup, press <F2> immediately after a power-on or reboot.2. In the System Setup Main Menu, select System BIOS and press <E
Using Your System Password To Secure Your SystemNOTE: If you have assigned a setup password, the system accepts your setup password as an alternate sy
If your operating system begins to load before you press <F11>, allow the system to finish booting, and then restart your system and try again.U
UEFI Boot MenuMenu Item DescriptionSelect UEFI Boot Option Displays the list of available UEFI boot options (marked with asterisks), select the boot o
3Installing System ComponentsRecommended ToolsYou may need the following items to perform the procedures in this section:• Key to the system keylock•
Removing The Front Bezel1. Unlock the keylock at the left end of the bezel.2. Lift the release latch next to the keylock.3. Rotate the left end of the
Figure 10. Opening and Closing the System1. system cover2. latch3. latch release lockClosing The System1. Lift the latch on the cover.2. Place the cov
Figure 11. Inside the System—With a Non-Redundant Power Supply1. cooling shroud2. power supply unit3. storage controller card4. expansion-card riser 2
Figure 12. Inside the System—With Redundant Power Supplies1. power distribution board shroud2. cooling shroud3. power supply units (2)4. storage contr
Operating With A Setup Password Enabled...32Entering
Cooling ShroudRemoving The Cooling ShroudCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshoo
Installing The Cooling ShroudCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and sim
The system contains 12 memory sockets split into two sets of six sockets, one set per processor. Each six-socket set is organized into three channels.
General Memory Module Installation GuidelinesThis system supports Flexible Memory Configuration, enabling the system to be configured and run in any v
Memory Optimized (Independent Channel) ModeThis mode supports SDDC only for memory modules that use x4 device width and does not impose any specific s
System Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population1R x8, 1600 MT/s20 4 51R x8, 1333 MT/s1R x8, 1600 MT/
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in
Installing Memory ModulesWARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the mem
Four hard-drive systemsUp to four 3.5 inch cabled hard drives, orUp to four 3.5 inch hot-swappable SAS, SATA, or Nearline SAS hard drives, orUp to fou
Installing A 2.5 Inch Hard-Drive Blank1. If installed, remove the front bezel.2. Insert the hard-drive blank into the hard-drive slot until the releas
Removing The Optical Drive In Cabled Hard-Drive Systems...58Installing The Opt
If the hard drive is online, the green activity/fault indicator flashes as the drive is turned off. When the hard-drive indicators are off, the hard d
1. If a hard-drive blank is installed in the hard-drive slot, remove it.2. Install a hard drive in the hard-drive carrier.3. Press the release button
Installing A Cabled Hard DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and si
Figure 20. Removing and Installing a 2.5 Inch Hard Drive Into a 3.5 Inch Hard-Drive Adapter1. screws (2)2. 3.5 inch hard-drive adapter3. 2.5 inch hard
Figure 21. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier1. hard-drive carrier2. screws (4)3. hard drive4. screw holes (4)54
Figure 22. Removing and Installing a Hard-Drive Adapter With a 2.5 Inch Hot-Swap Hard Drive Into a 3.5 Inch Hard-Drive Carrier1. hard-drive carrier2.
Figure 23. Removing and Installing a Cabled Hard Drive Into a Hard-Drive Carrier1. screws (4)2. hard drive3. screw holes (4)4. hard-drive carrierInsta
1. If installed, remove the front bezel.2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outl
3. Open the system.4. To remove the optical drive blank, press the blue release tab at the back of the blank and push the blank out of the system.5. A
Figure 25. Removing and Installing the Optical Drive (Cabled Hard-Drive Systems)1. data cable2. power cable3. optical drive4. release latch5. metal st
Installing The Hard-Drive Backplane...87Co
3. Open the system.4. Align the two notches on the metal standoffs with the slots on the side of the optical drive.5. Slide the optical drive into the
Figure 26. Removing and Installing a Cooling Fan1. cooling fan2. power cable connector3. cooling-fan bracketInstalling A Cooling FanCAUTION: Many repa
Internal USB Memory Key (Optional)An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage
Expansion Card Installation GuidelinesYour system supports PCI Express Generation 2 and Generation 3 expansion cards.NOTE: If you install a second pro
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.2. Open the system.3.
Figure 29. Removing and Installing the Expansion Card from Expansion-Card Riser 21. expansion-card riser 22. expansion-card riser touch points (2)3. e
8. Press the release latch on the expansion-card holder and move the expansion card holder so that it supports the expansion card on expansion-card ri
Figure 31. Removing and Installing the Expansion-Card Riser 21. chassis intrusion switch2. expansion-card riser touch points3. expansion-card riser 24
• SD vFlash cardRemoving The iDRAC Ports CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform trouble
Installing The iDRAC Ports CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and s
5 Using System Diagnostics...111Dell Online Diagnost
Figure 33. Removing and Installing the SD vFlash Card1. SD vFlash card2. SD vFlash card slot3. To install the SD vFlash card, with the label side faci
Figure 34. Removing and Installing the Internal Dual SD Module1. blue pull tab2. SD card 13. SD card 24. dual SD module5. connector on the system boar
8. Close the system.9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.Internal SD CardRemovi
Removing The Integrated Storage Controller CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troub
2. storage controller card3. storage-controller card holder4. release levers (2)5. storage-controller card connectorInstalling The Integrated Storage
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal
Figure 37. Removing and Installing a Processor1. processor2. processor shield3. notches in processor (2)NOTE: After removing the processor, place it i
1. Before upgrading your system, download the latest system BIOS version from support.dell.com and follow the instructions included in the compressed
• 550 WWhen two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power is supplied to t
Figure 38. Removing and Installing a Redundant Power Supply1. redundant power supply unit2. release latch3. power supply handleInstalling A Redundant
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with the power-supply removal. For information about the cab
Removing The Power Supply BlankCAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.2. Open the system.3.
Removing The Hard-Drive BackplaneCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
Figure 44. Removing and Installing the Four Hard-Drive Backplane1. release tabs (2)2. hard-drive backplane3. guide pins (2)4. chassis hooks (4)84
Figure 45. Cabling Diagram—Four Hard-Drive Backplane1. system board2. hard-drive backplane3. SAS cable connector4. cable routing guide5. signal cable
Figure 47. Rear View of the Eight Hard-Drive Backplane1. SAS B connector2. SAS A connector3. backplane power connector4. backplane signal connectorFig
Figure 49. Cabling Diagram—Eight Hard-Drive Backplane1. system board2. hard-drive backplane3. SAS B cable connector4. SAS A cable connector5. power ca
Control Panel AssemblyRemoving The Control PanelCAUTION: Many repairs may only be done by a certified service technician. You should only perform trou
Figure 51. Removing and Installing the Control Panel—Eight Hard Drive System1. control panel2. notches (4)3. LCD connector cable4. screw5. locking tab
1About Your SystemFront-Panel Features And IndicatorsFigure 1. Front-Panel Features and Indicators—Four 3.5 Inch Hard-Drive SystemItem Indicator, Butt
NOTE: For an eight 2.5 inch hard drive system, tighten the screw to secure the control panel to the bottom of the chassis.3. Close the system.4. Recon
Figure 52. Removing and Installing the Control-Panel Module—3.5 Inch Cabled Hard Drive System1. control-panel module2. control-panel module screws (2)
Figure 53. Removing and Installing the Control-Panel Module—3.5 Inch Hot-Pluggable Hard Drive System1. control-panel module2. screws (2)3. control-pan
Figure 54. Removing and Installing the Control-Panel Module—2.5 Inch Hard Drive System1. control-panel module2. screws (2)3. control-panel module conn
VGA ModuleNOTE: Only the 8-hard drive system has a VGA module on the front panel.Removing The VGA ModuleCAUTION: Many repairs may only be done by a ce
3. screw (top)4. VGA module cable5. screw (bottom)6. VGA moduleInstalling The VGA ModuleNOTE: This procedure applies only to the 8-hard drive system.C
Figure 56. Removing and Installing the PDB Shroud1. cooling-fan bracket2. PDB shroud tabs (2)3. PDB shroud4. arrow marked on the PDB shroudInstalling
Power Distribution BoardRemoving The Power Distribution BoardCAUTION: Many repairs may only be done by a certified service technician. You should only
1. screws (2)2. power supply cables to the system board (3)3. power supply cable to the hard-drive backplane4. standoffs (2)5. power distribution boar
h) internal dual SD modulei) expansion card holderNOTE: It is recommended that you remove the power distribution board before removing the system boar
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